Privacy Policy & Terms of Use

Effective Date: October 29, 2026

This Privacy Policy explains what personal information Oak Road Inc. d/b/a Slipcover Shop ("Slipcover Shop," "we," "our," or "us") collects, how we use it, who we share it with, and the choices you have. It applies to SlipcoverShop.com, our measurement portal at my.slipcovershop.com, our chat, and your emails, calls and texts with us.

Information we collect

Category	Examples	Where it comes from
Contact details	Name, email address, phone number, billing and shipping addresses	You
Order information	Products, fabric selections, swatch requests, order history, gift card use	You, and our store platform
Payment information	Card type and last four digits, payment confirmation. Full card numbers are handled by our payment processor and are not stored by us.	Our payment processor
Project information	Furniture measurements, photographs of your furniture, tracings, templates, notes	You, through the measurement portal or email
Communications	Emails, chat conversations, text messages, voicemails, call records, survey answers, reviews	You
Device and usage data	IP address, browser and device type, pages viewed, links clicked, the page you were on when you opened chat, cookie identifiers	Collected automatically

We do not ask for and do not want sensitive information such as Social Security numbers, health information or precise location. Please do not send it to us.

How we use information

Process, make, ship and support your order, including producing custom products from your measurements and photos
Answer your questions and provide customer service
Send order updates, measurement reminders and review requests
Send marketing emails if you have subscribed
Operate, secure and improve our website, products and services
Measure and improve our advertising
Prevent fraud and unauthorized activity
Meet legal, tax and accounting obligations

Chat, automated assistant and AI tools

The chat on our website is answered by an automated assistant, not a live person. It can hand your conversation to our team, who reply by email or phone.

Chat conversations are saved, along with the page you were on and any email address or order number you provide, so our team can follow up. If you give the assistant your email address and ask to hear about offers, we add you to our marketing list. You can unsubscribe at any time.

We also use AI tools to help our team draft replies to emails and to summarize conversations. A member of our team reviews drafted email replies before they are sent. The companies that provide these tools process your messages on our behalf and are not permitted to use them for their own purposes.

Emails, calls and texts

When you email, call or text us, we keep a record of the conversation, including voicemails and message content, so we can help you, resolve disputes and train our team. By contacting us through these channels you consent to this.

Measurements and photographs

Measurements and photographs you send us are used to make and check your order, to resolve fit questions, and to train our team and improve our measuring guides. We may also use photographs, measurements and project details you send us in our marketing, including on our website, in advertising and on social media, as described in our Terms of Use.

Cookies and advertising

We do share identifiers, browsing activity, purchase activity (such as products viewed, items added to cart, and order details like products, quantities and order value) and scrambled (hashed) versions of contact details such as your email address or phone number with advertising partners so that we can show you relevant ads on other sites and measure our advertising.

We do not sell your personal information for money. We do share identifiers and browsing activity with advertising partners so that we can show you relevant ads on other sites. Some state laws call this a "sale" or "sharing" of personal information or "targeted advertising."

If you live in a state whose privacy law gives you this right, you can turn it off at any time:
Use the Your Privacy Choices link in the footer of our website, or
Turn on the Global Privacy Control (GPC) signal in your browser. Where state law provides this right, we treat it as a request to opt out.

Other than Global Privacy Control, we do not respond to browser "Do Not Track" signals, because there is no common standard for them. Other parties may collect information about your activity over time and across websites when you use our site.

Who we share information with

We share personal information only with:

Service providers that work for us: ecommerce and website hosting (Shopify), payment processing, shipping carriers, email and marketing (Klaviyo, Google Workspace), phone and text service, reviews (REVIEWS.io, eKomi), application hosting and data storage for our measurement portal, AI providers that power our automated assistant and drafting tools, and spam prevention
Advertising and analytics partners, as described under Cookies and advertising
Authorities or other parties when the law requires it, or to protect our rights, our customers or the public
A buyer or successor if our business is sold or merged

We do not share your personal information with other companies for their own direct marketing.

How long we keep information

We keep personal information for as long as we need it for the purposes above:

Order, payment and tax records: as long as the law requires, generally seven years
Measurements, photographs and project notes: while your order is open and afterward so we can help with reorders and fit questions, until you ask us to delete them
Chat, email, call and text records: as long as needed to support you and resolve disputes, until you ask us to delete them
Marketing contact details: until you unsubscribe

You can ask us to delete your information at any time (see Your choices and rights).

Your choices and rights

Wherever you live, you may ask us to:

Tell you what personal information we hold about you and give you a copy
Correct information that is wrong
Delete your information, except what we must keep by law or to complete an order
Stop sending you marketing email (every message also has an unsubscribe link)

Depending on where you live, you may also have the right to opt out of sharing your information for targeted advertising, using the Your Privacy Choices link or the Global Privacy Control signal described under Cookies and advertising.

To make a request, email support@slipcovershop.com or call (718) 478-5234. We will confirm it is you by matching details from your order or by replying to the email address on file. You may have someone you authorize make the request for you. We respond within 45 days, and we will never treat you differently for making a request.

California residents

If you live in California, the following applies in addition to the rest of this policy.

What we collect. In the past 12 months we collected the categories listed in the table above: identifiers, customer records, commercial information, internet activity, audio and visual information (voicemails and photographs you send), and inferences about product preferences.
Why. For the purposes listed under How we use information.
What we disclose. We disclosed each category to service providers for business purposes. We shared identifiers and internet activity with advertising partners for cross-context behavioral advertising, which California law treats as "sharing."
Sale. We do not sell personal information for money, and we do not knowingly sell or share the personal information of anyone under 16.
Sensitive information. We do not use or disclose sensitive personal information for purposes that would require a right to limit.
Your rights. You have the right to know, to delete, to correct, to opt out of sale or sharing, and to not be discriminated against for using these rights. Use the Your Privacy Choices link, the Global Privacy Control signal, or the contact details above.
Shine the Light. We do not disclose personal information to third parties for their own direct marketing purposes.

Residents of other states

Residents of other U.S. states with consumer privacy laws have similar rights to access, correct, delete and opt out of targeted advertising, and may appeal a decision we make on a request by replying to our response.

Children

Our website and products are for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

Security

We use reasonable administrative, technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where information is processed

We are based in the United States and ship within the United States only. Your information is stored and processed in the United States.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the Effective Date above. If a change is significant, we will also post a notice on our website.

Contact us

Oak Road Inc. d/b/a Slipcover Shop
58-25 Laurel Hill Blvd, 2nd Floor
Woodside, NY 11377
United States

support@slipcovershop.com
(718) 478-5234

Terms of Use

Effective Date: October 29, 2026

These Terms of Use ("Terms") govern your use of SlipcoverShop.com, our measurement portal at my.slipcovershop.com, our chat, and any purchase from Oak Road Inc. d/b/a Slipcover Shop ("Slipcover Shop," "we," "our," or "us").

By using our website, placing an order, requesting samples, submitting measurements, or otherwise using our services, you agree to these Terms.

Eligibility

You must be at least 18 years old, or have the involvement and consent of a parent or legal guardian, to use our website or place an order.

Privacy

Our Privacy Policy explains how we collect, use and share personal information. It is part of these Terms.

Products and availability

We work hard to make sure product descriptions, dimensions, pricing, availability and other information are accurate. Occasionally errors occur.

We reserve the right to correct errors or omissions, update product information, change pricing, limit quantities, discontinue products, refuse service, and cancel orders.

An order confirmation does not mean we have finally accepted your order. We may ask for more information before accepting or fulfilling it. If we cancel an order you have paid for, we will refund you in full.

Custom and made-to-order products

Many of our products are custom-made from your furniture style, measurements, fabric selections, photographs or other information you provide.

Before ordering, you are responsible for reviewing your measurements, fabric selections, product specifications, customization details and shipping information.

Because custom products are made specifically for you, orders generally cannot be canceled, returned, exchanged or refunded once production has begun, except for manufacturing defects, shipping damage, or errors made by Slipcover Shop. Our Perfect Fit Guarantee describes what we do when a custom cover does not fit.

Minor variations in color, texture, dimensions, pattern placement, stitching or finish are normal in custom-made textile products and are not defects.

Where our products are made

Our custom covers are cut and sewn in our workshop in Queens, New York, using fabrics and components made in the United States and abroad. Ready-made products, including EasyFit® styles, and some furniture and components are made by other manufacturers and may be imported.

Fabric colors and samples

We make every effort to show fabric colors and textures accurately. Actual colors may vary because of device screens, monitor settings, lighting, dye lots and the character of the fabric. We strongly recommend ordering fabric samples before buying a custom-made product.

Customer measurements

Many of our products require measurements, photographs, templates, tracings or other specifications from you. You are responsible for making sure what you submit is complete and accurate.

Slipcover Shop is not responsible for fit issues caused by incorrect measurements, production delays caused by missing information, additional costs caused by inaccurate submissions, or dissatisfaction caused by customer measurement errors.

Chat and automated assistant

The chat on our website is answered by an automated assistant. It is there to help, but it can make mistakes. Prices, timelines and policies are those shown on our website and in your order confirmation. If the assistant tells you something different, the website and your order confirmation control, and our team will gladly confirm any detail by email or phone.

Pricing and payment

All prices are in U.S. dollars. The price you see for a product includes every charge we require for that product. Sales tax and shipping are shown separately at checkout before you pay.

By placing an order, you confirm that your billing, shipping and payment information is accurate and that you are authorized to use the payment method.

We may refuse, limit or cancel orders suspected of fraud, unauthorized activity, pricing errors or other irregularities.

Gift cards

Slipcover Shop gift cards do not expire and carry no fees. They can be used only at SlipcoverShop.com and cannot be redeemed for cash, except where the law requires. In California, a gift card with a balance under $10 can be redeemed for cash on request. Treat a gift card like cash: we cannot replace a lost or stolen card without proof of purchase.

Shipping and delivery

We ship within the United States only: all 50 states and Washington, D.C.

Estimated production and delivery dates are our best estimates and are not guaranteed. Delays may occur because of production schedules, material availability, carrier delays, weather, supply chain disruptions or other events beyond our control. If we cannot ship your order within the time we stated, or within 30 days if we stated no time, we will tell you and offer you the choice to wait or to cancel for a full refund.

More detail is in our Shipping Policy.

Returns and refunds

Returns, exchanges, cancellations and refunds are governed by our Returns & Refund Policy, which is part of these Terms. In short: most in-stock, ready-made products may be returned within 90 days of delivery, and custom-made products are not returnable but are covered by our Perfect Fit Guarantee.

Chargebacks and payment disputes

If you have a concern about an order, shipment, refund or product, please contact us before filing a chargeback or payment dispute. Most concerns are resolved faster by our team than through the chargeback process.

Once a chargeback is filed, the disputed funds are generally held by the payment processor during its investigation, and refunds, credits, replacements or adjustments may be delayed until it is resolved.

Marketing communications

If you subscribe, we may send product recommendations, educational content, promotional offers and company updates. You can unsubscribe at any time using the link in any marketing email. We will still send order and service messages.

Reviews and content you submit

If you submit reviews, testimonials, photographs, measurements, comments, feedback, templates, or other content to Slipcover Shop, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, modify, and distribute that content in connection with our business and marketing activities.

We do not pay for reviews, and we ask every customer for honest feedback.

Accessibility

We want everyone to be able to shop with us. If you have difficulty using any part of our website, call (718) 478-5234 or email sales@slipcovershop.com and we will help you place your order or get the information you need.

Intellectual property

All content on our website, our measurement portal and our furniture lookup is owned by or licensed to Slipcover Shop and is protected by copyright, trademark, trade secret and other laws. This includes text, graphics, logos, product descriptions, photographs, videos, software, designs, trademarks, our illustrations and drawings of furniture, our furniture lookup and the information in it (furniture names and models, eligibility, shapes, components, cushion details, measurement guides and pricing), and the way that information is selected, organized and presented.

We give you a limited, personal, non-transferable and revocable permission to use our website to shop with us, find your furniture, get a price, and order and measure for your own products. Any other use, including any commercial use, requires our prior written permission.

You may not copy, reproduce, distribute, publish, modify, create derivative works from, sell, license, or commercially exploit any part of our website or its content, including our furniture lookup and drawings, without our prior written permission.

Prohibited conduct

You agree not to:

violate any applicable law;
interfere with the website's operation or security, or test, probe or scan it for weaknesses;
upload malicious code;
impersonate another person or organization;
commit fraud;
abuse promotions, discounts or offers;
use our website, content or data to build, improve or supply a competing product, service, database or price list;
access our website by any automated means other than as allowed in the next section.

Automated access, scraping and data collection

You may not use any robot, spider, crawler, scraper, script, headless browser, browser extension, automated agent or other automated means, or any systematic manual process, to access, monitor, copy, download, index or extract content or data from our website, our measurement portal, our furniture lookup, or the services behind them (including their APIs and data feeds). This applies however the data is collected, including by repeated searches, by stepping through pages or product records, or by calling our services directly.

You also may not:

bypass, disable or work around any measure we use to limit or control access, including rate limits, bot detection, access tokens, CAPTCHAs and robots.txt instructions;
use proxies, rotating addresses, multiple accounts or false identities to avoid those measures;
collect information about our customers or their orders;
use any content or data from our website to train, fine-tune, test or improve any artificial intelligence or machine learning model, or to supply such a model with retrieval data, without our prior written permission.

Public search engines may index the pages of our website that their crawlers are allowed to read under our robots.txt file, solely to show those pages in search results. Indexing does not give permission to copy, store or reuse our content or data for any other purpose. Individual shoppers using an AI assistant to browse for their own purchase may use it in the way an individual person would, but not for bulk collection.

We monitor use of our website and services. We may limit, suspend or block access by any person, address, network or automated tool we believe is violating these Terms, without notice. Your permission to use the website ends automatically if you violate this section.

Each time you access our website or its services in violation of this section is a separate breach of these Terms. Unauthorized collection of our content or data causes us harm that is difficult to measure and cannot be fully repaired by money alone. So, in addition to any other remedy, we may seek an injunction or other court order without posting a bond, where the law allows. You agree to pay our reasonable costs and attorneys' fees in enforcing this section, where the law allows. Nothing in this section limits our rights under copyright, trademark, trade secret, computer access or unfair competition laws.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE, ITS CONTENT, PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT FOR THE GUARANTEES WE STATE IN WRITING, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLIPCOVER SHOP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM THE USE OF OUR WEBSITE, PRODUCTS OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Your legal rights

Some states do not allow certain warranty disclaimers or limits on liability, so parts of the two sections above may not apply to you. Nothing in these Terms takes away any right you have under the consumer protection laws of the state where you live that cannot be waived by agreement.

Governing law

These Terms are governed by the laws of the State of New York. Any dispute arising from these Terms or your use of the website will be heard in the state or federal courts located in Queens County, New York, except where the law of your home state gives you the right to bring a claim there.

Changes to these Terms

We may update these Terms from time to time. Updated Terms take effect when posted on this page and apply to orders placed after that date. An order you have already placed stays under the Terms in effect when you placed it.

Contact information