Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please review the guidelines below before requesting a return, exchange, refund, or damage claim.

30-Day Returns

Most in-stock products may be returned within 30 days of delivery provided they are:

• Unused and unwashed
• Free from stains, odors, pet hair, or damage
• In original packaging
• In resalable condition

To begin a return, please contact our customer service team to obtain return instructions and authorization.

Non-Returnable Items

Because many of our products are made specifically for each customer, the following items are not eligible for return or exchange:

• Custom-made or made-to-order products
• Products manufactured using customer-provided measurements
• Items marked as non-returnable
• Mattresses
• Products that have been used, washed, altered, damaged, or are otherwise not in resalable condition

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error or a verified manufacturing defect.

We recommend using a carrier that provides tracking and delivery confirmation. SlipcoverShop is not responsible for returned packages lost in transit.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

• Approved refunds are issued to the original payment method.
• Refunds are typically processed within 10–14 business days after inspection and approval.
• Original shipping charges are non-refundable unless required by law.

If an item was shipped as part of a free shipping promotion, our original outbound shipping cost may be deducted from the refund amount.

Order Cancellations

Orders may be canceled prior to shipment. Once production has begun on a custom-made product, the order can no longer be canceled.

Canceled orders may be subject to processing or restocking fees depending on the status of the order at the time cancellation is requested.

Damaged or Defective Items

Please inspect your order immediately upon delivery.

• If visible damage is present, note it on the delivery receipt before signing.
• Take photographs of the packaging and damaged item whenever possible.
• Report any damage, defects, or missing components within 24 hours of delivery.

Depending on the situation, we may repair, replace, or otherwise resolve the issue at our discretion.

Fabric Colors & Samples

We make every effort to accurately represent fabric colors and textures. However, actual colors may vary due to monitor settings, device displays, lighting conditions, and dye lot variations.

For this reason, we strongly recommend ordering fabric samples before purchasing larger or custom-made products.

Questions?

If you have any questions regarding a return, exchange, refund, or damage claim, please contact our customer service team:

Slipcover Shop
Phone: (888) 405-4758