Return Policy and Claims

We want you to be 100% satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. We want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.

If you would like to return an item that is new and unused and is in original packaging, you may return the product within 30 days of receipt. To return items for an exchange or refund please  log in to your account, select the order and check off the item/items you want to return/exchange. You can also call us toll free at 888-405-4758 and one of our fully trained customer service representatives will start a return process with you.

Returns: Customer is responsible for all shipping charges.

If you return an item that is offered with Free Shipping, the original outbound shipping costs will be deducted from your refund. Return shipping is responsibility of the customer. Customer is responsible for lost or misdirected returns.

No returns or exchanges on following products:

•  Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
•  Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
•  Any item that has been altered, modified or used in any way.
•  Any item that is not in resalable condition: altered, worn, misused, stained, soiled or laundered.
•  Any item not accompanied by a Return Merchandise Authorization Number issued by us.

Returns and Restocking Fees

If you return an item past our allowable return policy, (over 30 days) a restocking fee will be applied. The product must be in original packaging and unused. The restocking fee will be deducted from the refund.

If the item was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.

Return Instructions

Step 1- Log In to your account or call 888-405-4758 to acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.
Step 2- Shipping product back. All returned products must be in original condition (not used, soiled, washed or altered) 

Successful Returns:

Good packaging: Re-pack products for return in the original box with original packaging material. Write the RMA # exactly as instructed by us. 
Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered,
If we are unable to confirm delivery of your item, this may result in the denial of the refund.
Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return.
If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
All returns are subject to round trip shipping charges. If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.

Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who placed orders by phone or chat must review their receipt for accuracy within 24 hours..

Refunds

Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded via the same method in which the item was purchased. Refunds are typically issued within 14 business days of final approval.
Items returned without the proper RMA# might encounter a delay in getting the refund.

Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a chargeback has been submitted, we will not be able to credit you for your return until the chargeback mediation process has been completed. This process can take up to 180 days.

Cancellation

All Merchandises that are in process, but not shipped are subject to 15 % restocking fee. We cannot change or cancel your order if it is already shipped out. If the merchandise already left ours or manufacturers warehouse cancellation requires 30 % restocking fee + All Shipping fees.

Damages

Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping.

While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "Possible damage" on the bill of delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.

For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair.
Customer satisfaction is our top priority.

We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.

Images, Colors and Textures
Please note that every effort is made to photograph fabrics accurately and describe the products in detail. Due to monitor and computer settings, we can not guarantee every computer monitor will accurately depict the actual color of the fabric.  In an effort to avoid "surprises" and returns, we highly advise ordering Fabric Samples prior to placing your order. Fabric samples are available for a nominal fee of 50 cents.. Fabric samples are shipped via US Mail next business day.

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