Most of our products are available for international shipping. International shipping charges have to be calculated manually*. Any international order that is placed will be stored in our system until shipping charges have been calculated. We will contact you via email between 48 and 72 hours from the date of the order. We will notify you of these charges before your order is processed. We do not charge your credit card until you have verified and accepted the charges. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Shipping charges do not include duty, tax, or brokerage fees as these are billed separately.
Common Carrier Delivery
Due to FedEx, Us Mail and UPS shipping size and weight limitations large products such as furniture is shipped via Common Carrier (trucking company).
Common carrier truck deliveries are performed by a trucking company contracted by us or our suppliers. This service is a "Tailgate Delivery" or "Curb Side Delivery". Most of the time, the product is shipped on a pallet. Most of the time the driver will bring your new furniture to your doorstep. In rare cases the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help you with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is scheduled by the freight company.
In the rare situation, your order may arrive damaged, please be sure to note it on the delivery paperwork you sign and contact us within 48 hours of the delivery. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
Express ShippingExpress Shipping Notes: Express shipping is available for an additional charge. Express orders that are placed and charged before 12 noon EST are usually shipped that same day, except if it falls on weekend and or holiday (will ship the following business day).
3 Day Select extra $15.00
2 Day Air extra $30.00
Next Day Air extra $40.00
Express packages are not delivered on weekends and holidays. If you need to receive your package on weekend, it may be arranged for an extra charge. For more info contact customer service at 888-405-4758